JUST BBOLD is committed to providing customers with quality items and the best customer service. We stand behind everything we sell. If you are not 100% satisfied with your purchase, you may return your item(s) for an exchange or store credit. We do not issue refunds. Please note that all sale items, bodysuits and accessories are a final sale and cannot be returned nor exchanged.
Returning your purchase
We must be notified of your return within 5 days of receiving your order. Do not return any merchandise outside of the return window without contacting customer service. Please notify us via email if you need to return any item(s). Once we receive your original merchandise, justbbold.com will auto ship even exchanges. A store credit will be issued only if the merchandise is returned in its original, unworn condition with all tags attached.
Unfortunately, at this time, return shipping costs are non-refundable.
Please allow a minimum of ten business (10) days for us to receive and process your return. In most instances, your return will be processed much sooner. Once your return is processed, you will receive an email notification with your store credit.
Store Credits (valid 2 months after order date)
Store credits will be issued for any difference in the exchange dollar amount and will remain on file up to 2 months from the order date. If you owe justbbold.com a balance toward your exchange, justbbold.com will issue an invoice for payment. Exchanged merchandise will not ship until the balance is paid.
Damaged or Defective Products
All Claims for damaged or defective products must be submitted via email to firstname.lastname@example.org within 3 days of your date received. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value. If the problem was caused by reasons other than material or manufacturing defect, the original merchandise will be returned to you in the same condition as it was received.
Please note that the product life expectancy depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Any product damage determined to be normal wear and tear or that have exceeded the reasonable life expectancy of the product will not be covered or replaced.
JUST BBOLD reserves the right to refuse any return if the item does not meet the criteria listed above.
Please send all returns/exchanges prepaid to:
Just BBold/Customer Service
PO Box 39492 Charlotte, NC 28278